Questions & Answers
What services do you offer and how much do you charge?
Check out our "Services" or "Rates" page for more information. Please note that our minimum charge is $16, even if you want shorter visits, as we are still taking the time to drive to and from your home.

Will you let my cat outside?
No. It is our policy that if your cat is inside when we arrive, we will not let your cat outside during our visits. There is no guarantee that they will come back during the times that we are there and there are many things that can happen to a cat outdoors. We are not willing to take on that liability.

Do you require a certain number of visits per day while I am on vacation?
For Dogs: We require visits at least two times per day (AM and PM, or an overnight). If they have a doggie door to get outside to go potty, then one visit a day is acceptable.
For Cats and Other Small Animals: We prefer at least once per day but will consider every-other-day visits on a case-by-case basis. Under no circumstances will we space visits out longer then every-other-day.
Many things can happen while you are gone with both your pets and your home and the more time there is in between visits the more chances that something minor can turn into something major!

Do you charge by the number of pets that I have?
No! Peace of Mind charges for the minimum amount of time that it takes to get everything done, regardless of the number of pets you have.

Do you have any restrictions on age or breed?
No! Some kennels don't allow younger dogs because they aren't fully vaccinated yet and are more susceptible to getting sick. This is the same for older pets, who may have limited mobility or be on medications. With us, your pets stay in your home and are not interacting with other animals, so this is not a concern for us! We've taken care of everything from young pets to very old ones -- in fact, we have quite a few dogs and cats that are 17+ years old!

We NEVER discriminate on breed alone. We have worked with plenty of 'bully breeds' that have been the sweetest pets ever! We judge pets based on their individual personalities and work from there.

If my pet has been aggressive in the past, can I still be a client?
For aggressive pets, we will interview you and your pet, in person, to determine if there is a good fit between your pet and our services. If additional visits are needed to socialize your pet with our pet care provider, then you will need to be present at all visits and pay the normal service fee until socialized. If at any time our pet sitters or owners feel that it is unsafe to perform a service however, we reserve the right to discontinue that service.

Who will be taking care of my pets?
Unless we are super busy, Laura the owner, will be your pet sitter. In addition to the owner of Peace of Mind we also have several wonderful associate pet sitters. You will always meet with Laura at the consultation to go over the paperwork and what needs to be done. If another pet sitter will be taking care of your pets, you will be given the opportunity to meet and approve the pet sitter. All pet sitters who work for our company are covered with liability insurance, have gone through both a reference and background check, and have extensive experience taking care of animals.

Can you administer medications or take care of other special needs?
Yes, we do have experience administering medications, including insulin shots, pills, and topicals. If your pets have any special needs and you are concerned about whether we can accommodate them, please don't hesitate to ask!

I have a last minute trip, can you help?
We do understand that sometimes things come up and we will always try and fit you in if possible. This is especially hard with new clients that have not had a consultation yet, as those are required before taking care of your pets. Giving us as much advance notice as possible is the best way to get you on the schedule!

Do you need a copy of my house key? What do you do with it?
All keys are coded with a system and are locked in a lockbox when not in use. We recommend that you leave your keys on file with us so that they are ready for use the next time you go away or if there is an emergency we can get over their quickly. If, however, you wish your keys to be returned, we will return them the first time for free, and additional exchanges are billed at $10 per trip.

We do require at least one method of entry to be a key, and we ask for two copies of the key to be kept on file so that we have a backup. While we appreciate knowing about alternative methods into your home such as garage codes and hidden keys, those are not always reliable and for liability purposes we can not use them as the only method of entry.

What is your cancellation policy?
For normal vacation visits, we require at least 48 hours notice of cancellation. For overnights and visits scheduled through a holiday, 10 days notice is required.

Clients returning early or leaving late may be responsible for the reserved amount of time scheduled.

Can I tip?
As in most service industries, tips are greatly appreciated as an extra "Thank You" to the sitter who took care of your pets. 100% of tips go to the sitter.

What can I expect upon my return?
All of our sitters leave detailed notes on what they did with your pets while you were gone. On this note it also has a reminder for you to call us so that we know you are back safe and sound! If you do not call us, we will try to call you and if we can not get in touch with you we will continue services until told otherwise. So you can rest assured that if something happens on your way back (delayed plane, etc) that your pets are in good hands!

Is your question not on this list? Please email us!

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